The doctor in your pocket

A digital consultation with a doctor can help with many symptoms. Learn more here.

  • Making an appointment is quick and easy
  • Short wait times
  • Consult your doctor from anywhere

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Video consultations with Curalie

Many symptoms, illnesses, and health conditions can make it unpleasant or uncomfortable to sit in a waiting room for a long time or even to travel to a doctor’s office. Further, many people would like to avoid the risk of infection when visiting a doctor nearby. Still, getting medical advice fast is often a must, especially if you are unsure about something you are experiencing, need a second opinion, or have acute symptoms or questions about your treatment. With a video consultation, you can use a smartphone to ask doctors your questions from anywhere, including from the comfort of home. 

The Curalie app continues to provide many ways you can actively work to promote and improve your health even after your doctor’s appointment. It offers additional information and tips, along with features and programs to help you keep your health under control at all times. 

How do I book a video consultation?

It’s simple, flexible, and doesn’t take much work. It takes just a few clicks to enter the digital waiting room. All you need is an Internet-capable smartphone, the Curalie app, and a stable Internet connection. During the online consultation, you can talk to our doctors about any and all of the important issues on your mind. 

Then you can just get started. Simply select your desired appointment date and time, enter some information on possible pre-existing diseases or conditions and symptoms, and your personal video consultation can get under way.

  1. Book your desired appointment
    You can use the Curalie app to book your desired appointment quickly and easily. To do this, open the Tele-doctor function and select your desired time window.
  2. Pay for your consultation
    A video consultation costs KES 500. Payment is handled quickly and conveniently in the app, via M-Pesa. Important: the cell phone number we have on file must be linked to M-Pesa.
  3. Enter information
    Now enter some information on possible risk factors, pre-existing diseases or conditions, and your symptoms. That’s it!
  4. Your video consultation can start
    The process can start. Go to “Appointments” to launch the video consultation and enter the digital waiting room directly. Your doctor will join to start your personal consultation.

How a Curalie video consultation benefits you:

  • Making an appointment is easy
  • Easily contact your doctors from anywhere
  • Stringent data protection and privacy compliance
  • Highly popular: 3 out of 4 survey respondents like the Curalie app.

In addition, the Curalie app offers further options beyond direct contact with a doctor. For example, you can track your health parameters and activities, document your symptoms, and use the digital Symptom-Check feature to get an immediate assessment.

Apps like Curalie that offer video consultations and other elements of telemedicine are ideal for you as a patient. You can start your digital doctor’s visit easily and flexibly from anywhere. All you need is a smartphone with a camera and microphone. This lets you consult doctors conveniently and easily at any time, without losing time waiting around a waiting room and without any risk of infection.

CHECK LIST

How to prepare for your online consultation

Quick and flexible: Our digital consultation is a real winner for its ease of use. Anyone can do it! Here is a list of what you need to consult your online doctor at a glance.

Smartphone with camera and microphone

An e-mail address

The Curalie app

Stable Internet connection

Information you need for the video consultation

Before your appointment

To ensure that making an appointment for your video consultation goes as quickly and smoothly as possible, we need some information in advance. This means it is a good idea to have the answers to these questions and any important documents ready before you make your appointment.

  • What health problem do you want to discuss with the doctor? 
  • What are your current symptoms and pain level
  • How severe are the symptoms, on a scale from 1 to 10? 
  • Are there certain movements you cannot make right now? 
  • Do you have any chronic or pre-existing diseases or conditions
  • Are you currently taking medication? If so, which medication(s), and at what dosage? 
  • Do you experience any bothersome side effects from these medications? 
  • Have you had surgery in the past four weeks? If so, what was the procedure? 
  • Have you ever had surgery or an operation of any kind? If so, what was the procedure? 
  • What chronic diseases or conditions are there in your family
  • Do you regularly consume nicotine, alcohol, or other addictive substances
  • Personal information: weight and height 
  • You should also write down any questions you wish to ask your doctor during the online consultation and take notes during your appointment.

Depending on the topic you wish to discuss with the doctor, you may also need to provide further information, or you may be asked different questions. Especially for those with chronic or pre-existing diseases or conditions, this means it is important for you to have all of the existing documents and lab values and similar items on hand before the appointment starts.

During your appointment

The more information is available during your appointment, the more accurately it is possible to provide you with a diagnosis or recommend next steps via a video consultation. The following information is not absolutely necessary, but depending on your symptoms, it may make it easier for the doctor to provide a treatment or diagnosis remotely.

  • Are you running a temperature? 
  • Do you have a blood pressure meter or your blood pressure values on hand? 
  • Have you tested positive for SARS-CoV-2? If so, do you have exact test results / lab values on hand?

Further tips for an optimum appointment

  • Test your smartphone’s camera and microphone 
  • If you have a good Internet connection at home, it is best to connect to your home Wi-Fi on your phone.
  • Join the meeting a couple of minutes before the appointment so the video consultation can start on time 
  • Find a calm and quiet place with adequate lighting 
  • Feel free to ask friends or a family member if they wish to accompany you to your appointment 
  • Be sure to ask if there is anything you don’t understand during the conversation!

Overview of advantages of video consultations

  • No risk of infection (cross-infection) and no wait times in hospitals or waiting rooms 
  • In rural areas, video consultations and telemedicine can help close the healthcare gap. 
  • Older people and those with mobility restrictions in particular can avoid lengthy and laborious trips to the doctor’s office. 
  • It is easy to ask interim and follow-up questions. 
  • Obtaining a second opinion after visiting the doctor is much easier, including as compared with paid second opinion portals. 
  • Follow-up questions on lab values or test results can be uploaded online conveniently and easily. Curalie has a specific secure upload area for this purpose. 
  • The technical requirements for doctors and patients to use video consultations and telemedicine like the options offered by Curalie are manageable (Internet connection, microphone, camera, and an app)

Safety first! Your data are safe with us

We want you to feel comfortable during your video consultation. Our goal is for you to be able to talk with our medical experts online with the same level of trust as usual. That’s why the security of your data is a top priority for us. We use a secure server to provide particular protection for your data. You don’t need to worry that anything you discuss with your online doctor might be accessible to others.

Our top priorities:

  • Protecting your data 
  • Compliance with stringent security standards 
  • Doctor-patient confidentiality always applies, whether online or in person

Transparent costs

The app can be used free of charge. Costs are only incurred for the video consultation. If you need a professional medical opinion, you can use our video consultation within the app to speak to a licensed medical professional in just a few steps. The video consultation costs KES 500. All payment matters are handled easily and immediately within the Curalie app via M-Pesa.

Frequently asked questions

  • What are the limits of video consultation?

    Anything your doctor can determine by asking questions or performing a “visual diagnosis” is possible via a video consultation. Of course, there are also examinations that cannot be performed via a video consultation. Diagnostic exams like a blood draw, ECG, or X-ray still require a patient to go to the medical office in person so the doctor can make the right diagnosis.

  • Which symptoms, diseases, and illnesses are online consultations best for?

    In principle, telemedicine (including video consultations) is still in its infancy, but it is being expanded continuously. Right now, online consultations are especially suitable for general medicine, getting a second opinion, initial and follow-up advice, and to get a doctor’s note for work in case of simple illness.

    Most frequent topics of video consultations:

    • Infectious diseases & inflammation
    • Sore throat
    • Headache
    • Respiratory tract infections
    • Skin issues
    • Nausea
    • Diarrhea
    • Stomach ache (abdominal pain)
    • High blood pressure (hypertension)
    • Fever
    • Back pain
    • Joint pain in general
    • Psychological problems
  • What does a video consultation cost?

    There is a one-time fee of KES 500 for a video consultation with an experienced doctor. You can also book a subscription for unlimited doctor’s calls for 30 days. You will pay a one-time fee of KES 500. Payment for the consultation is handled directly in the Curalie app, via M-Pesa. There are no additional costs!

  • How do I cancel a video consultation?

    If you need to cancel or postpone your appointment, you can do so directly in the app. Go to your appointments and open the relevant appointment, then cancel. Then you can book a new appointment.

  • What is the best way to prepare for the online consultation?

    You should have the following information and any important documents ready before you make your appointment:

    • Health problem (possibly body temperature, blood pressure values)
    • Symptoms and pain (symptoms or pain on a scale from 1 to 10)
    • Mobility restrictions
    • Chronic or pre-existing diseases or conditions
    • Medications, dosage (side effects of these medications)
    • Surgery in the past four weeks (specify what kind)
    • Surgical intervention in the past (specify what kind)
    • Chronic diseases or conditions in the family
    • Consumption of nicotine, alcohol, or other addictive substances
    • Personal information: weight and height
    • Questions for the doctor for the phone consultation
    • Existing documents and lab values

    Find a quiet place where no one will disturb you during your consultation if at all possible. Have all your documents ready, and write down any questions you want to be sure to ask before you make your appointment. Write down the answers and any other questions that come up during the consultation. Be sure to ask if there’s anything you don’t understand!

  • What do I need for a video consultation?

    All you need is an Internet-capable smartphone, the Curalie app, and a stable Internet connection.

  • Can my online doctor write prescriptions for me?

    With Curalie, you receive your online prescription in the mail at home. It’s easy! After assessing the medical necessity, your doctor can issue the prescription to you after your video consultation.

  • Are my data secure?

    Protecting your data is a top priority for us. At Curalie, we meet stringent security standards so you can feel free to speak in confidence during your video consultation. Your data are given special protection by a secure server. You don’t need to worry that anything you discuss with your online doctor might be accessible to third parties.

  • For whom is a video consultation suitable?

    One of the advantages of video consultations is that anyone can use them, whether they have statutory or private health insurance, young or old. With a smartphone and the Curalie app, these consultations are easy to handle and can be a valuable option for anyone. Telemedicine applications such as online consultations are very popular right now, with more and more people making use of these options.

  • How do I book a video consultation?

    1. Book your desired appointment
      You can use the Curalie app to book your desired appointment quickly and easily. To do this, open the Tele-doctor function and select your desired time window.
    1. Pay for your consultation
      A video consultation costs KES 800. Payment is handled quickly and conveniently in the app, via M-Pesa. Important: the cell phone number we have on file must be linked to M-Pesa.
    1. Enter information
      Now enter some information on possible risk factors, pre-existing diseases or conditions, and your symptoms. That’s it!
    1. Your video consultation can start
      The process can start. Go to “Appointments” to launch the video consultation and enter the digital waiting room directly. Your doctor will join to start your personal consultation.
  • What happens in a Curalie video consultation?

    If you need professional medical advice, you can use our app to speak with an experienced doctor in just a few steps. It takes just a few clicks to enter the digital waiting room. All you need is an Internet-capable smartphone, the Curalie app, and a stable Internet connection. During the online consultation, you can talk to our experts about any and all of the important issues on your mind.