Got an urgent medical question?

Save yourself the hassle and wait! If you need a professional medical opinion, use our USSD service to speak to a licensed medical professional right away.

DIAL

*364#

Easy access

Direct help

Confidential

Secure

1. Open keypad

Enter the number for our USSD service:

*364#

Note that the USSD service can be used for smartphone and also for cell phones! No internet connection is needed.

2. Select option

  1. Select if you want to either book a one time consultation or if you want to subscribe to unlimited calls 30 days long.
  2. For the one time consultation, click on “Book a tele-consult”, then select either “Medical Doctor” or “Primary Doctor”

3. Payment via M-PESA

You receive Information about payment details and how to confirm. Just enter your M-PESA PIN and you can easily pay for the phone call.

4. Call with your doctor

After you pay, the doctor will call you back in a short time for the consultation.

1. Open keypad

Enter the number for our USSD service:

*364#

Note that the USSD service can be used for smartphone and also for cell phones! No internet connection is needed.

2. Select option

  1. Select if you want to either book a one time consultation or if you want to subscribe to unlimited calls 30 days long.
  2. For the one time consultation, click on “Book a tele-consult”, then select either “Medical Doctor” or “Primary Doctor”

3. Payment via M-PESA

You receive Information about payment details and how to confirm. Just enter your M-PESA PIN and you can easily pay for the phone call.

4. Call with your doctor

After you pay, the doctor will call you back in a short time for the consultation.

Costs:

One time prices:
Medical Doctor: KES 250 |
Primary Doctor: KES 100

Medical Doctor subscription:
KES 500 (unlimited calls for 30 days)

Contact

Our support team will be happy to assist you with any questions you may have about Curalie and any of the programs we offer.

support@curalie.ke
+254 115962498

However, we are not the right contact for medical questions. If acute problems are present (e.g.: severe pain, allergic reactions, etc.), we recommend visiting a doctor’s office or hospital as soon as possible. In case of an emergency, please immediately call the emergency medical service with the emergency number 999!

Frequently asked questions

What do I need for a phone consultation?

All you need is an USSD-capable phone and a stable phone connection.

What are the benefits of a phone consultation?

  • No need to make an appointment, no time spent waiting, no hassle getting to the doctor’s office
  • Contact a doctor right away, quickly and conveniently
  • Easily get a second opinion
  • Get information about lab values or test results
  • Stringent data protection and privacy compliance
  • Full cost transparency
  • Prescriptions by mail
  • No risk of infection
  • Technical requirements are minor

What does a phone consultation cost?

For a phone consultation, you will pay a one-time fee of KES 250 for a Medical Doctor or KES 100 for a Primary Doctor. There are no additional costs! The payment is made via the USSD process and runs through M-Pesa. You just enter *364# and follow the description. Once you have chosen a doctor, the payment process starts automatically. You just need to confirm, your doctor will call you back as soon as M-Pesa has approved the payment.

What is the best way to prepare for the phone consultation?

You should have the following information and any important documents ready before you make your appointment:

  • Health problem (possibly body temperature, blood pressure values)
  • List of Symptoms and pain (symptoms or pain on a scale from 1 to 10)
  • Mobility restrictions
  • Chronic or pre-existing diseases or conditions
  • Medications and dosage (to clarify potential side effects)
  • Surgery in the past four weeks (specify what kind)
  • Surgical intervention in the past (specify what kind)
  • Chronic diseases or conditions in the family
  • Consumption of nicotine, alcohol, or other addictive substances
  • Personal information: e.g. weight and height
  • Questions for the doctor for the phone consultation
  • Medical documents and lab values

What are typical symptoms and illnesses for which phone consultations are a good idea?

In general, telemedicine, which includes video consultations, is still in its early days. This means there will be more and more opportunities going forward. Right now, online consultations are especially suitable for general medicine, getting a second opinion, initial and follow-up advice, and to get a doctor’s note for work in case of simple seasonal illness.

Most frequent topics of phone consultations:

  • Infectious diseases & inflammation
  • Sore throat
  • Headache
  • Respiratory tract infections
  • Skin issues
  • Nausea
  • Diarrhea
  • Stomach ache (abdominal pain)
  • High blood pressure (hypertension)
  • Fever
  • Back pain
  • General joint pain

Can I get a prescription via the telephone consultation?

Yes, within the telephone consultation, the doctor can write you a prescription and send it to you via mail. Just like traditional prescriptions, online prescriptions are only issued by licensed M.D.s after assessing medical necessity. You can forward the prescription directly to an online pharmacy, such as Kasha, and have your medication shipped directly to your home.